Frequently Asked Questions
Which exit should I take off I-95 to enter the airport?
If you are coming from the north, take exit 69B. From the south, take exit 69. You can also look for the signs that say "Palm Beach International Airport" to use the direct connection from I-95 to the airport. CLICK HERE for more information.
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Are all of the car rental companies off-site?
These car rental companies have reservation desks on Baggage Claim, Level 1. A short shuttle ride will take you to the rental lots.
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Is there Wi-Fi at PBI?
Yes. Complimentary WI-FI is available throughout the terminal and concourses.
I want to walk to the gate with a ticketed passenger. How do I get access?
To obtain a gate pass, please contact the airline that the passenger is ticketed with.
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How do I arrange for wheelchair assistance?
To arrange for wheelchair assistance, please contact the airline you are traveling with.
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What restaurants are at PBI?
For hours and locations, visit our Restaurants & Shopping page.
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What is REAL ID and will I need this to travel?
REAL ID will be mandatory for commercial air travel starting May 7, 2025. For more information, visit https://www.dhs.gov/real-id.
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I lost an item. Who do I contact?
Visit our Lost & Found page for all details and contact information. If you believe you lost an item on the aircraft, please contact the airline, as those items are not returned to PBI.
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Does PBI offer luggage storage or lockers?
PBI does not offer luggage storage or lockers. However, you can enjoy your extra time at the Escape Lounge - The Centurion® Studio Partner, located in Concourse B, accessible to all ticketed passengers through Checkpoint B. Alternatively, visit Drive Shack, adjacent to the airport, where you can play and dine with the convenience of complimentary bag check services.
Where can I fly nonstop from PBI?
For a full list of nonstop destinations, click here.
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Where is the cell phone lot located and how do I get there?
The cell phone lot is located at the Travel Plaza's southwest corner of Belvedere and Florida Mango Roads. From I-95, take Belvedere west. Turn left on Florida Mango. The Travel Plaza is immediately on the right. The PBI Travel Plaza features a Dunkin' Donuts, Mobil gas station, car wash, free Wi-Fi, flight information inside the 7-11 store, and electric car charging stations. The Travel Plaza is located at 2050 Belvedere Road.
Who can I contact about accessibility issues I encountered on this site?
PBI is committed to making its website accessible to all individuals. Please click here to review our accessibility statement.
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